GENERAL CONDITIONS OF SALE

GENERAL CONDITIONS OF SALE

1. GENERAL INFORMATION

The ownership of this website https://orecunchodosor.com/, (hereinafter Website) is held by: O Recuncho Do Sor FJM. SL, provided with NIF: B09953555 and registered in: Commercial Registry of A Coruña; and whose registration details are: Volume 3781, page 145, sheet C-61860 registration 1st, and whose contact details are:

Address: Lugar de San Fiz, nº11 O Barqueiro, 15337 A Coruña

Contact telephone: +34 600144069

Contact email: info@orecunchodosor.com

This document (as well as other documents mentioned here) regulates the conditions that govern the use of this Website (https://orecunchodosor.com/) and the purchase or acquisition of products and/or services therein. (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that O Recuncho do Sor carries out through the Website includes:

Rental of cabins and services from one to several days.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and privacy policy. data protection of O Reuncho do Sor. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you should not use this Website.

Likewise, you are informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. THE USER

Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), therefore, from the moment navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for correct use of the Website. This responsibility will extend to:

• Use this Website only to make inquiries and legally valid purchases or acquisitions.
• Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.
• Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The Website is aimed mainly at Users residing in Spain. O Recuncho do Sor does not ensure that the Website complies with the laws of other countries, either totally or partially. O Recuncho do Sor declines all responsibility that may arise from said access, nor does it guarantee shipments or provision of services outside of Spain.

The User may formalize, at their choice, with O Recuncho do Sor the purchase and sale contract of the desired products and/or services in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can purchase on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of https://orecunchodosor.com/, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click in: «Book»

Likewise, the User must fill out and/or verify the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email confirming that O Recuncho do Sor has received their order or purchase request and/or provision of the service, that is, the order confirmation. Where applicable, this information could also be made available to the User through their personal space connecting to the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email and, where appropriate, through their personal space connecting to the Website. Likewise, the User can, if they wish, obtain a copy of their paper invoice, requesting it from O Recuncho do Sor using the contact spaces on the Website or through the contact information provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, image of it on their page. of the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and/ o cost of services; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and preserved in the computerized records of O Recuncho do Sor in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the current laws and regulations that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by O Recuncho do Sor through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/ or to the provision of services. If difficulties arise regarding the supply of products or there are no products left in stock, O Recuncho do Sor undertakes to contact the User and refund any amount that may have been paid as payment. This will also be applicable in cases in which the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially with regard to VAT, a different issue is indicated and applied.

However, and unless otherwise specifically indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and freely choose the one that best suits him.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted payment methods will be: Credit or debit card

O Recuncho do Sor uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses an SSL (Secure Socket Layer) secure payment system.

Credit cards will be subject to verification and authorization by the issuing banking entity. If said entity does not authorize payment, O Recuncho do Sor will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the user.

Once O Recuncho do Sor receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of the service provided is sent to the User in the established manner and, where appropriate, place.

In any case, by clicking on "Book" the User confirms that the payment method used is theirs.

6. ENTREG

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If the User is not going to be at the delivery location in the agreed time slot, they must contact O Recuncho do Sor to arrange delivery on another day.

If 30 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to O Recuncho do Sor, O Recuncho do Sor will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of additional expenses resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must keep in mind that the transportation derived from the resolution may have an additional cost that may be passed on to them.

For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when O Recuncho do Sor receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place. at a time after complete receipt of the amount to be paid by O Rencho do Sor.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by contacting O Recuncho do Sor through the spaces contact details enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal space connecting to the Website.

In any case, the User, before clicking on "Book", has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679. of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases in which the User purchases products on or through the owner's Website, they are entitled to a series of rights, as listed and described below:

Right of Withdrawal

O Recuncho do Sor will reimburse the User using the same payment method that the User used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, O Recuncho do Sor could withhold said refund until it has received the products or items of purchase, or until the User presents proof of their return, depending on which condition is met first.

DESCRIPCIÓN DEL SERVICIO

El Proveedor ofrece servicios de alojamiento en [UN RECUNCHO], que incluye [UNA CABAÑA/ RECUNCHO O VILLA CON CAMA DE MATRIMONIO DE 150CM, OPCIÓN DE SOFÁ CAMA,BAÑO PRIVADO, JACUZZI PRIVADO, COCINA PRIVADA, ZONA DE JARDÍN PRIVADA Y DELIMITADA, Y LA POSIBILIDAD DE USAR L AS ZONAS COMUNES DE LA FINCA .]. El servicio también puede incluir servicios adicionales según se acuerde entre el Proveedor y el cliente.

COBRO DE LA RESERVA

Todas las reservas deben estar garantizadas por una tarjeta de crédito del cliente válida al momento de la reserva y durante la estadía, salvo que se indique lo contrario.

A) Tarifa estándar: Se cobrará de la tarjeta del cliente el 50% del importe total de la reserva al momento de la reserva en concepto de anticipo, y el 50% restante 14 días antes de la fecha de llegada/check-in.

B) Tarifa no reembolsable/No Cancelable: Se cobrará de la tarjeta del cliente el 75% del importe total de la reserva al momento de la reserva, y el 25% restante, 14 días antes de la estancia.

DEPÓSITO DE GARANTÍA

El día del check-in se retendrá de la tarjeta del cliente si el alojamiento lo estima oportuno, un monto de 40% de la reserva, en concepto de fianza. De no cumplirse las normas o causar algún daño en la propiedad, el propietario se guarda el derecho a cobrar un parcial o total de esa retención. De no registrarse ningún inconveniente, el dinero será liberado sin ningún cobro.

POLITICA DE CANCELACION Y REEMBOLSO

Cancelación por parte del cliente:

A) Condiciones de Venta Estándar: Las cancelaciones solicitadas por el cliente con 15 días de antelación a la fecha de llegada/check-in, recibirán un reembolso completo de lo cobrado hasta el momento de la solicitud.

Las cancelaciones solicitadas por el cliente con menos de 15 días de antelación a la fecha de llegada/check-in, no serán reembolsadas.


B) Condiciones de Venta No-cancelables/Reembolsables: En caso de cancelación por parte del cliente, no se efectuará reembolso.

No presentación (NO-SHOW): En caso de no presentación del cliente (no-show), no se realizarán reembolsos.

Cancelación por parte del proveedor: En caso de situaciones excepcionales, como reparaciones imprevistas o circunstancias de fuerza mayor, el Proveedor podría cancelar la reserva y reembolsar el importe total.

POLITICA DE MODIFICACIÓN

Para cualquier modificación relativa al número de huéspedes, o a las fechas de estancia, el cliente deberá contactar directamente con el proveedor por teléfono o correo electrónico, intentaremos satisfacerle en función de nuestras disponibilidades.

POLITICA DE LLEGADA Y SALIDA

LLEGADA/CHECK-IN: La habitación/Cabaña, está disponible a partir de las 17:00, excepto en caso de entrada anticipada previa consulta con el alojamiento y aprobación si hay posibilidad. 

El huésped está obligado realizar el check in aportando  copia del DNI de los húespedes que se van a alojar, mediante la aplicación Check In, o  WhatsApp 600144069 o al correo electrónico, info@orecunchodosor.com, antes de las 23:00 del día de llegada. 

SALIDA/CHECK-OUT: La habitación debe quedar libre antes de las 12.00 horas, excepto en caso de salida tardía (pueden aplicarse cargos adicionales).

OCUPACIÓN Y LÍMITE DE HUÉSPEDES

No puede haber más huéspedes de los permitidos en la reserva.

CUNAS

Los niños 2 años o menos se pueden alojar por EUR 15.00 por persona y noche al utilizar una cuna disponible.

TEMPORARY BED

Se puede aplicar un suplemento en función de la temporada de 15€ Por noche

Los huéspedes adicionales sólo se pueden alojar con aprobación previa y pueden estar sujetos a cargos adicionales.

RUIDOS Y MOLESTIAS

Respete las horas de silencio entre [00:00] y [8:00].

Evite ruidos excesivos que puedan molestar a los vecinos o a otros huéspedes.

Las fiestas y eventos están estrictamente prohibidos sin el consentimiento previo del proveedor/propietario/gerente.

DESAYUNO

Los Botes de cristal y los termos que se envían con el desayuno son reutilizables y no se pueden llevar sin acuerdo con el Establecimiento. SI SE LLEVAN SIN PERMISO ALGUNOS DE LOS BOTES,  SE HARÁ UN CARGO DE 50€ EN SU CUENTA. 

POLÍTICA DE FUMAR

Está estrictamente prohibido fumar dentro de la propiedad.

Las áreas designadas para fumar, si están disponibles, deben ser utilizadas, y se requiere la eliminación adecuada de las colillas de cigarrillos.

POLÍTICA ECOLÓGICA

Se pide que se haga un uso razonable y moderado de los servicios de agua, luz y gas

Se ruega que hagan uso de las papeleras y no tiren ningún papel al suelo en todo el recinto.

Se ruega que hagan un reciclaje lo más correcto posible

POLÍTICA SOBRE MASCOTAS

Se Permiten Mascotas. se aplica un suplemento por estancia de 30€. 

Es necesario comunicar si si viaja con mascota, al hacer la reserva o durante la reserva para aplicar el suplemento que se puede abonar al hacer la reserva o en el alojamiento. (máximo 2 mascotas por estancia, consultar con el alojamiento la posibilidad de alojar más mascotas por estancia)

No se puede dejar las mascotas solas en las habitaciones ni en el recinto.

Si la habitación sufre algún desperfecto durante su estancia, se hará cargo la persona mayor de edad que hizo la reserva. Esto será evaluado, valorado, y si procede, se hará un cargo a la persona que hizo la reserva.

Tienen que utilizar las fundas de sofá y toallas que les proporcionaremos para cubrir el sofá

No se pueden utilizar las toallas de los huéspedes para secar a sus mascotas.

No está permitido que las mascotas se suban a la cama.

El responsable de cada mascota tiene que recoger los excrementos de ellas en todo el recinto.

Los huéspedes con mascotas aprobadas deben asegurarse de que sus animales se comportan bien, están debidamente supervisados y no causan daños a la propiedad.

DAÑOS Y RESPONSABILIDAD

Informe inmediatamente al alojamiento de cualquier daño o rotura.

Los huéspedes son responsables de cualquier daño causado a la propiedad o a su contenido durante su estancia.

El proveedor no se hace responsable de los accidentes, lesiones o pérdida de pertenencias que se produzcan durante la estancia del huésped.

SEGURIDAD Y ACCESO

Mantenga la propiedad reservada segura, asegurándose de que las puertas y ventanas estén cerradas cuando no se utilicen.

No permita el acceso a la propiedad a personas no autorizadas.

Devuelva todas las llaves, tarjetas de acceso o mandos a distancia en el momento de la salida.

No nos haremos responsables de la falta, perdida o robo de los enseres que no hayan sido debidamente guardados o custodiados por el cliente en su habitación.

FALLOS O DESPERFECTOS O ROTURAS, EN LOS ENSERES DEL CLIENTE.

No nos haremos responsables de la rotura, fallo, o mala manipulación de cualquier objeto por parte del cliente durante su estancia.

CUMPLIMIENTO DE LEYES Y REGLAMENTOS

Los huéspedes deben cumplir con todas las leyes aplicables, reglamentos y normas durante su estancia.

Cualquier actividad ilegal o violación puede resultar en el desalojo inmediato sin reembolso.

Estas reglas están destinadas a garantizar una experiencia agradable y segura para todos los huéspedes.

El incumplimiento de estas normas puede dar lugar a sanciones, el desalojo y la pérdida del depósito de seguridad.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery; provision of digital content without physical support.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun. , with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by O Recuncho do Sor, they will have lost their right of withdrawal.

Devolución de productos defectuosos o error en el

Garan

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by O Recuncho do Sor and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products sold on the Website may present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and They will not be a defect.

On the other hand, it could happen that the User purchases a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty right directly against them during the three years following the delivery of said products. To do this, the User must have kept all the information related to the product warranty.

9. DISCLAIMER

Unless otherwise provided by law, O Recuncho do Sor will not accept any responsibility for the following losses, regardless of their origin:

• any losses that were not attributable to any breach on your part;
• business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
• any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.

Likewise, O Recuncho do Sor also limits its liability in the following cases:

• O Recuncho do Sor applies all measures to provide a faithful display of the product on the Website, however it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or browser problems that may arise. use or others of this nature.
• O Recuncho do Sor will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or theft of the product.
• Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. O Recuncho do Sor uses all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure. .
• O Recuncho do Sor will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, O Recuncho do Sor will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
• En general, O Recuncho do Sor no se responsabilizará por ningún incumplimiento o retraso en el cumplimiento de alguna de las obligaciones asumidas, cuando el mismo se deba a acontecimientos que están fuera de su control razonable, es decir, que se deban a causa de fuerza mayor, y ésta podrá incluir, a modo enunciativo pero no exhaustivo:
  • Strikes, lockouts or other industrial action.
  • Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and O Recuncho do Sor will have an extension in the deadline to comply with them for a period of time equal to the duration of the cause of force majeure. O Recuncho do Sor will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most of the communications with O Recuncho do Sor are electronic (email or notices published on the Website).

For contractual purposes, the User consents to using this electronic means of communication and recognizes that all contracts, notifications, information and other communications that O Recuncho do Sor sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with O Recuncho do Sor through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, O Recuncho do Sor may contact and/or notify the User at their email address or at the postal address provided.

11. WAIVER

No waiver by O Recuncho do Sor of a specific legal right or action or the lack of a requirement by O Recuncho do Sor for strict compliance by the User with any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or of the Conditions, nor will it exonerate the User from compliance with its obligations.

No waiver by O Recuncho do Sor of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the User and O Recuncho do Sor in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing. by the same parties.

The User and O Recuncho do Sor acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data that the User provides to O Reuncho do Sor in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy or data protection Policy (content, where applicable). , in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

15. APPLICABLE LEGISLATION AND JURISDICTION

Access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between O Rencho do Sor and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send O Recuncho do Sor their complaints, claims or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, O Recuncho do Sor has official complaint forms available to consumers and users, which they can request from O Recuncho do Sor at any time, using the contact information provided at the beginning of these Conditions (General Information ).

Likewise, if a dispute arises from the conclusion of this purchase contract between O Recuncho do Sor and the User, the User as a consumer may request an extrajudicial dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.